Privacy policy

Privacy Policy

Last updated: January 5, 2026

Velasco Supplements LLC ("Velasco Supplements," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website, make a purchase, contact support, or otherwise interact with our online services (collectively, the "Services").

By using the Services, you agree to the practices described here. If you do not agree, please do not use the Services.

1) Who We Are & How to Contact Us

Controller: Velasco Supplements LLC
Email: velasco.supps@gmail.com
If you have questions about this Policy or our data practices—or wish to exercise privacy rights—contact us at the email above.

2) Scope

This Policy covers personal information we collect online through our website and store. It does not cover third-party websites or services that we do not control.

3) Information We Collect

We collect information in three ways: (a) you provide it to us, (b) it’s collected automatically, and (c) we receive it from third parties.

A. Information You Provide

Account & Profile: name, email, password, shipping/billing addresses, phone.
Orders & Support: order details, payment method (tokenized by our processor), communications with us, returns.
Reviews & UGC: ratings, comments, photos you choose to submit.
Subscriptions: product, cadence, preferences.
Marketing Sign‑ups: email address and preferences.
Accessibility‑Related Communications: if you report an accessibility barrier, we may collect details you provide so we can respond and improve our Services (e.g., page URL/feature, assistive technology, device, browser/settings, and a description of the issue).

B. Information Collected Automatically

Device/Usage Data: IP address, device type, browser type, OS, settings, language, referring/exit pages, pages viewed, time/date, clickstream, and actions on the site (e.g., add to cart, checkout events).
Cookies & Similar Technologies: to operate the store, remember your choices, prevent fraud, analyze performance, and personalize content.

C. Information from Third Parties

E‑commerce Platform & Apps: we use an e‑commerce provider and integrative apps (e.g., payments, shipping, reviews) that may provide us with order, fulfillment, and support data.
Payment Processors: confirmation of payment status (we do not receive full card numbers).
Marketing/Analytics Partners: aggregated or pseudonymized insights about site performance and campaigns.

4) How We Use Information

We process personal information to:

Provide the Services: operate the store, fulfill and deliver orders, process payments, provide receipts, handle returns.
Support & Communicate: respond to messages, provide product and order updates.
Improve & Personalize: debug, analyze performance, enhance features, and tailor content.
Marketing (with your permission where required): send newsletters and promotions; manage preferences.
Security & Fraud Prevention: detect, prevent, and respond to fraud or misuse.
Legal & Compliance: maintain records, comply with laws, enforce terms.
Accessibility: respond to accessibility‑related requests, improve accessibility and usability, and document remediation steps.

5) Cookies & Tracking

We use cookies, pixels, and similar technologies to provide core functionality (e.g., cart, checkout), remember preferences, measure site usage, and—if enabled—deliver/measure advertising. You can control cookies through your browser settings. Blocking certain cookies may impact site functionality.

6) When We Disclose Information

We share personal information with:

Service Providers/Processors: e‑commerce platform, payment processors, cloud hosting, shipping carriers, email/SMS providers, analytics, customer support, and security vendors—solely to operate our Services on our behalf.
Business Transfers: as part of a merger, acquisition, reorganization, or asset sale (information will remain protected consistent with this Policy).
Legal/Compliance: to comply with law, court order, or valid legal process; to protect our rights, users, or the public; or to enforce our Terms.
We do not sell personal information in the traditional sense. If we engage in advertising practices that constitute a "share" or "sale" of personal information under certain state laws, you will have the right to opt out as described below.

7) Your Choices

Marketing Emails: you can unsubscribe at any time via the link in the message or by contacting us.
Cookies: manage through your browser; some features may not work without required cookies.
Account Info: you may update certain information in your account or by contacting us.
Accessibility Requests: email us at velasco.supps@gmail.com (see Section 13) and we will review and respond.

8) Data Retention

We retain personal information for as long as needed for the purposes described, including to meet legal, accounting, or reporting requirements. We use criteria such as account status, purchase history, and legal obligations to determine retention. Accessibility‑related communications are retained for up to 24 months (or longer if required by law or to resolve a reported issue), after which we delete or de‑identify the information.

9) Security

We implement administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is 100% secure; please use the Services with care and keep your account credentials confidential.

10) Children’s Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us so we can delete it.

11) Region‑Specific Disclosures

Depending on your location, you may have additional rights.

A. U.S. State Privacy Rights (e.g., CA/CO/CT/VA/UT)

Residents of certain states may have rights to access, correct, delete, and receive a portable copy of personal information; to opt out of targeted advertising, the sale or sharing of personal information, and certain profiling; and to appeal our decision regarding a rights request. To exercise rights, email velasco.supps@gmail.com with the subject line “Privacy Request” and specify your state. We may verify your identity. You may use an authorized agent if permitted by law. We will respond within the timelines required by applicable law (e.g., 45 days for CA with possible extension). If we deny your request, you may appeal by replying to our decision with “Appeal” in the subject line.

B. EEA/UK/Swiss (GDPR‑Style) Disclosures

Where the EU/UK/Swiss laws apply, the legal bases we rely on include: contract (to provide the Services), legitimate interests (to secure and improve the Services, prevent fraud, and market to existing customers), consent (for certain marketing or cookies), and legal obligation. You have rights to access, rectify, erase, restrict or object to processing, and data portability. You also have the right to withdraw consent at any time (without affecting prior processing) and to lodge a complaint with your supervisory authority.

C. International Transfers

If we transfer your information outside your region, we use appropriate safeguards (e.g., contractual clauses) where required by law.

12) Third‑Party Links & Integrations

Our site may include links to third‑party websites, apps, or tools. Their privacy practices are governed by their policies, not this one. Please review their policies before providing personal information.

13) Accessibility‑Related Privacy Details

We aim to make our website and online services accessible and usable for all customers, consistent with the WCAG 2.2 Level AA guidelines. If you experience any difficulty using the Services with assistive technologies (e.g., screen readers, keyboard navigation), please contact us at velasco.supps@gmail.com. We review accessibility messages and aim to respond within 5 business days. If you need assistance placing an order due to an accessibility barrier, email us and we will work in good faith to provide access to the requested information or a reasonable alternative method. Information you provide in accessibility‑related requests (e.g., device/assistive tech details) is handled under this Privacy Policy.

14) Changes to This Policy

We may update this Privacy Policy from time to time. Changes are effective when posted with the "Last updated" date above. If we make material changes, we will take reasonable steps to notify you (e.g., by email or by posting a notice on the site).