Accessibility

Accessibility at Velasco Supplements

Last updated: January 5, 2026

We want everyone to be able to browse, learn, and shop with confidence. Velasco Supplements LLC is committed to providing a website that is accessible and usable for all customers, including people who use assistive technologies or alternative input methods.

Our Standard

We strive to align our site with the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA. These guidelines explain how to make web content more accessible for people with a wide range of abilities and devices. Where WCAG 2.2 extends WCAG 2.1 (for example, Focus Not Obscured and Target Size), we aim to meet the newer criteria as part of our ongoing improvements.

What We’re Doing

To support accessibility, we’ve implemented (and continue to improve) the following:

  • Keyboard access to menus, drawers, forms, cart, and dialogs; a visible focus indicator; and a “Skip to content” link.

  • Clear structure with one H1 per page, logical headings, lists, and landmarks (header, main, footer) to aid screen‑reader navigation.

  • Text alternatives for informative images and decorative images marked appropriately.

  • Color and contrast that meet WCAG 2.2 Level AA for text and interactive elements.

  • Forms and errors with programmatic labels, helpful instructions, and error messages that are announced and easy to find.

  • Touch targets sized and spaced for easier tapping on mobile.

  • Reduced motion preferences respected where feasible.

  • Ongoing testing with automated tools (e.g., Lighthouse/axe) and manual checks using common assistive technologies.

  • Responsive design that adapts to various devices and screen sizes.

Compatibility & Supported Technologies

Our goal is to support current versions of major browsers and screen readers, including:

  • Browsers: Chrome, Safari, Firefox, Edge (desktop and mobile)

  • Screen readers: NVDA (Windows) and VoiceOver (macOS/iOS)

  • Magnification and contrast tools built into operating systems

If you use a different setup, we’re happy to learn from your experience.

Third‑Party Tools

Some features are provided by third‑party apps (e.g., payment, reviews, shipping). While we select partners carefully, these tools may have their own accessibility limitations. If a third‑party element is hard to use, please tell us so we can coordinate with the provider or offer an alternative.

Need Help or Found a Barrier?

We take accessibility feedback seriously and aim to respond promptly.

Email: velasco.supps@gmail.com
Response time: We review accessibility messages and aim to reply within 5 business days.
Order assistance: If you need help placing an order due to an accessibility barrier, email us and we will work in good faith to provide access to the requested information or a reasonable alternative method.

When you contact us, please share:

  • Page URL or feature (e.g., cart, reviews)

  • Your device and browser (e.g., iPhone/Safari)

  • Assistive technology (if used), like NVDA or VoiceOver

  • A brief description of the issue

Privacy note: Information you provide in accessibility‑related requests is handled under our Privacy Policy.

Continuous Improvement

Accessibility is an ongoing effort. We review the site regularly and prioritize fixes that reduce barriers quickly. Planned improvements include:

  • Further refinements to focus management in dialogs and media galleries

  • Additional captions or transcripts where applicable

  • Quarterly reviews and audits against WCAG 2.2 AA

If you have suggestions, we would love to hear them.

Formal Complaints

If you believe we have not responded to your concern in a reasonable time, you may follow up at velasco.supps@gmail.com with the subject line “Accessibility Complaint.” We will re‑review and escalate internally.

Thank you for helping us make velascosupps.com more accessible for everyone.